Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ambermosaic.com

SALES

Sale items cannot be exchanged or refunded. Sale prices apply only to items ordered during the sale – items ordered before or after the sale will not have prices adjusted to include discounts.

ADDRESSEE UNKNOWN PROBLEM

In case of the items get sent back (with “addressee unknown” or similar reasons) we have to apply an additional 5 EUR fee to resend it (as standard delivery) and these additional fees are not refundable if you later choose to return your items.

If your items are shipped with express courier and your shipping address is incorrect or the courier can’t reach you (incorrect address, or you are not available) the package will be destroyed, therefore refund is not possible in such case.

The shipping costs are calculated to deliver to one (first) location so if you correct it after an unsuccessful delivery by courier or call Fthe courier and change your address after your order was shipped.

The additional fees are not refundable.

SHIPPING

To complete your return, you must email with the subject line “Return Request” to receive a Return Number. After received your Return Number, you should mail your product to:

UAB AMBER
Latvių str. 7
Vilnius, 08123
LITHUANIA

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we cannot be held liable for any lost items in the post.

REFUNDS

Once your return is received, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

QUESTIONS?

Please feel free to contact us with any questions or concerns at